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CommonSpirit Health Provider Systems Coordinator - Iowa Heart Center in WEST DES MOINES, Iowa

Overview

MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.

Responsibilities

GENERAL SUMMARY :

Educates providers and clinicians on system functionality and capability. Assists in development of workflows through collaboration of clinicians, providers and developers. Assists in implementing new applications and workflows. Develops, trains and oversees clinical application training programs; advises management on clinical process redesign and improvement. Provide support for clinical staff and troubleshooting the system when necessary.

ESSENTIAL FUNCTIONS:

  • Educates providers and clinicians on system functionality and capability. Assists in development of workflows through collaboration of clinicians, providers and developers.

  • Assists in implementing new applications and workflows.

  • Develops, trains and oversees clinical application training programs; advises management on clinical process redesign and improvement. Provide support for clinical staff and troubleshooting the system when necessary.

  • Assists in identifying the clinical data requirements of the managers, departments, offices, clinicians, and patients across the organization. Coordinates the advancement of clinical information systems to satisfy these data requirements.

  • Assists managers and clinicians with process re-design, improving workflows by efficient implementation and use of clinical information systems.

  • Works with providers and clinicians on adoption and optimization of applications and respective clinical workflows.

  • Coordinate, assist and communicate workflow changes, maintenance/patches, and software upgrades.

  • Promotes use of technology throughout the clinics.

  • Proactively identifies and evaluates provider needs related to clinical use of the electronic health record.

  • Provide one-on-one training and ongoing system optimization training.

  • Collaborate with clinical staff to maintain regulatory compliance as it relates to completion of daily Electronic Health Records and new technologies.

  • Other duties as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

  • Associates Degree required or may be substituted for appropriate clinical

  • Minimum two (2) years’ experience in a customer service related field required.

  • Technical knowledge with Product/Vendor Analysis, software support and training programs preferred.

  • Knowledge of systems and application development is preferred.

  • Experience with implementation of application software packages/custom applications preferred.

  • Knowledge of the application of computer technology within healthcare preferred.

  • Experience in a healthcare related field preferred.

  • Experience with Nuance Dragon applications preferred.

  • Demonstrated proficiency in communication and customer service skills.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-115549

Employment Type Full Time

Department Health Information Management

Hours Per Pay Period 80

Facility MercyOne Des Moines Medical Center

Shift Day

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Work Schedule 8 Hour

Location IA-WEST DES MOINES

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