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The Iowa Clinic Patient Account Services Specialist - Billing (Full-Time) in West Des Moines, Iowa

Patient Account Services Specialist - Billing (Full-Time)

Clerical West Des Moines, Iowa



About this PositionServes as the specialist for the Patient services as a resource for appointment scheduling, billing, collections, and payments. Answer patient phone calls and billing inquiries from the incoming multi-line telephone system, collect payments on patient accounts, and make outbound calls to collect payments on past due accounts.Answer patient questions and billing inquiries from a multi-line live chat system.Review, audit, and monitor all incoming appointments and payments made from the online system.Provide outstanding customer service to patients, physicians, and clinic staff. Promote a positive, professional image of the organization.This position will be Monday - Friday in West Des Moines, based around the hours of 8 AM - 5 PM.Qualifications/Requirements- High school diploma or equivalent- Previous experience working in a medical office administrative or billing/collections role preferred- Possesses knowledge of electronic health records, medical terminology, and multi-line telephone system experience (inbound and outbound)Patient Account Services Specialist Benefits

  • Generous 401K with employer profit sharing program

  • Health benefits

  • Dental benefits

  • Great PTO Policy

  • "Dress for your day" flexible dress code

    Why Work at The Iowa Clinic?

    At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our Star Values of Service Excellence, Teamwork, Accountability, Respect and Stewardship which enables a work environment where each individual can contribute and excel.

    The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.

    We also offer competitive benefits – including one of the most generous 401(k) employer profit sharing programs in the metro!