CommonSpirit Health Patient Access Rep in WEST DES MOINES, Iowa
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
GENERAL SUMMARY :
Under supervision, greets, instructs, schedules and directs adult patients and visitors. Serves as liaison between patient and medical support staff.
ESSENTIAL FUNCTIONS :
Greets, instructs, and directs all incoming patients and visitors.
Assists with completion of registration forms.
Answers incoming calls and provides routine information and directs calls to appropriate area.
Accesses, inputs, and retrieves information via the computer, updates information as needed.
Assists with pre-certification process.
Monitors patient waiting time and maintains patient flow.
Performs billing processes as identified.
Assures completion of all appropriate documents upon check out.
Utilizes appropriate auditing tools according to IHC guidelines.
Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.
Notifies patient of future scheduled appointment.
Collects payments and compiles daily payment log.
Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
Maintains accurate balance of petty cash.
Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.
May cover other Iowa Heart Center locations as directed.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
High School Diploma or equivalent.
Computer experience required
Prefer at least one year of experience in the medical office setting.
Knowledge of medical terminology desirable.
Cardiovascular Medical Terminology class completion within 1 year of hire.
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Requisition ID 2020-147369
Facility MercyOne Des Moines Medical Center
Employment Type Full Time
Department Adult Clinic
Hours / Pay Period 80
Standard Hours Monday through Friday 0800-1630
Work Schedule CHI Not Applicable
Location IA-WEST DES MOINES
Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
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