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UnityPoint Health $500 Bonus! CMA/LPN New Clinic!! -West Des Moines Jordan Creek Express Clinic in West Des Moines, Iowa

Clinical Care Attendant

3 days a week, 12 hour shifts, 8a-8p

.9 FTE (36 hours aweek)

Full time Benefits

West Des Moines Jordan Creek Express Clinic

BRAND NEW CLINIC! Opening in the Fall of 2019!

This is a new and exciting role for the UnityPoint Clinic Express Care locations where the CMA will assist the patient from the moment they arrive at the clinic until the minute they leave! The Clinical Care Attendant will greet the patient, perform registration duties, room the patient and get vitals, and assist the provider in providing overall care for their visit.

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time


Clinical Excellence/Patient Care

· Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Greet and welcome patients immediately upon arrival to the clinic. Escort back to exam suite. Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.

· Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient’s chart and consistent with clinical protocol.

· Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.

· Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.

· If clinic offers Aidarex, offer this option to patients and perform administration of prescription as directed by provider.

· Review after visit summary and provide instructions to patient as instructed by Provider.

· Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.

· Consistent with UPC policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.

· Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required.

· Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure.

· Consistent with UPC policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

75 %

Employee Development

· Maintain UPC and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.

· May serve other departments as assigned.

· Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

· Maintain regular and consistent attendance at work.

· Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

· Maintain compliance with Personnel policies and procedures.

· Monitor environmental conditions in order to secure protected health information.

· Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

· Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

· Perform all duties consistent with training and licensure.

· Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.

15 %

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.


Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

· Leverage the skills and abilities of each person to enable great teams.

· Collaborate across departments, facilities, business units and regions.

· Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

· Connect with each person treating them with courtesy, compassion, empathy and respect.

· Enthusiastically engage in our work.

· Accountable for our individual actions and our team performance.

· Responsible for solving problems regardless of the origin.

Champion Excellence:

· Commit to the best outcomes and highest quality.

· Have a relentless focus on exceeding expectations.

· Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

· Embrace and promote innovation and transformation.

· Create partnerships that improve care delivery in our communities.

· Have the courage to challenge the status quo.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


Graduate of an accredited program for Medical Assistants.

Graduate of an accredited program for RN/LPN license with associate’s degree.


Two years’ experience in a Family Practice setting, Urgent Care, or related field preferred.


· Current CMA certification for National Certified Medical Assistant from the NCCT or Certification for American Association of Medical Assistants from the AAMA or Certification for Registered Medical Assistant from the RMA.

· Valid driver’s license when driving any vehicle for work-related reasons.

· BLS and Mandatory Reporter certification.

Current Iowa or Illinois RN/LPN license.


· Knowledge of Urgent Care medical specialty.

· Knowledge of medical terminology.

· Knowledge of health system EMR.

· Requires clinical knowledge and analytical abilities necessary to plan and evaluate patient care.

· Ability to maintain effective and organized systems to ensure timely patient flow.

· Creative thinking; analytical, problem-solving, and decision-making abilities; self-direction, theoretical implementation, and evaluation.

· Strong interpersonal skills including exceptional customer service and phone etiquette.

· Ability to work as a team member.

· Ability to understand and apply guidelines, policies and procedures.

· Strong computer skills.

· Strong verbal and written communication skills.

  • Ability to direct others and to exercise judgment in problem situations.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2019-63669

Street: 180 Jordan Creek Parkway

Name: 9200 UnityPoint Clinic Affiliate

Name: Retail Clinic- West Des Moines

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 3 days a week, 12 hour shifts. 8a-8p

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