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UnityPoint Health Sr Clinic Administrator in Waterloo, Iowa

Senior Clinic Administrator

North Crossing - Internal Medicine & Family Medicine & West Waterloo Internal Medicine clinics

Full-time, Monday-Friday

The Senior Clinic Administrator is responsible for the operational performance in one or several medical office practices or departments and monitors the activities of all office operations components to ensure the clinic or department meets its objectives. Advises and seeks consent from the organization’s leadership team to coordinate and manage the activities in the clinic or department.

  • Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.

  • Provide leadership within the clinic or department setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.

  • Oversee the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.

  • Responsible for financial operations of the clinic. Including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, budget preparation, reviewing required reports and monthly financial statements and monitoring accounts receivable.

  • Participate in annual budgeting process and budget development as directed.

  • Ensuring electronic health record workqueues are managed daily.

Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

  • Implement and sustain UnityPoint Clinic strategic initiatives.

  • Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development.

  • Act as a liaison between physicians and advanced practice providers and the organization’s leadership team to achieve effective communication and optimal operational processes.

  • Partnering with associate medical director on performance and talent management

  • Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs for new staff members.

  • Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • Bachelor’s degree required OR a combination of education and experience.

  • 5+ years of leadership experience – Minimum 4 year’s clinical management experience or equivalent healthcare management experience.

  • Experience with and knowledge of process improvement.

  • Strong interpersonal skills.

  • Strong computer skills.

  • Strong supervisory and leadership skills.

  • Strong verbal and written communication skills.

  • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.

  • Knowledge of personnel administration and patient relation principles.

Requisition ID: 2021-89855

Street: 2140 Logan Ave

Name: 9200 UnityPoint Clinic Affiliate

Name: Internal Med - North Crossing

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

External Company Name: UnityPoint Health

External Company URL: