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UnityPoint Health Patient Service Coordinator in Waterloo, Iowa

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on:

  1. Serving them before they ask for assistance (initiative)

  2. Helping each other (teamwork)

  3. Acknowledging concerns (empathy)

  4. Respecting privacy and dignity (courtesy)

  5. Explain what is happening

Coordinates and provides administrative support for nursing staff under the direction of the Director or Nurse Manager. Supports the delivery of the department’s services. Contributes to the overall goals of Medical Surgical Services which in turn ensures high quality patient care.

Greets all patients, families, physicians and staff that present to the unit, and answers the phone with a welcoming attitude and ascertains their needs.

Communicates and coordinates any unresolved patient/family issues promptly to unit leadership.

Answers the patients’ needs directly.

Reports needs promptly to proper authority including physicians.

Assists in scheduling follow-up and healthcare team appointments for patients.

Makes guest relation rounds twice daily for any immediate needs of family or staff, ex. – blankets, water, coffee etc.

Serves as a resource for patients and patients’ families needing direction or information.

Makes sure the dietary lounge is stocked for families’ needs and makes coffee.

Enters charges per unit need.

Works with manager to improve patient services.

Verifies daily that all paper forms are stickered and in the correct chart.

Verifies that each chart has a face sheet and stickers for the day’s work.

Verifies that discharged patients charts are complete and stickered

Enters staff into the Vocera website and keeps it updated throughout the shift.

Communicates with the charge nurse to comply with the bed ahead concept.

Organizes and makes sure there are adequate supplies ordered and notifies the manager of additional needs.

Incoming supplies are maintained in a neat area and items are put away.

Make copies of any forms needed for use on the unit.

Minimum of 2 years secretarial or comparable work experience or equivalent education.

Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.

Health Care experience preferred.

Customer Service experience preferred.

Use of usual and customary equipment used to perform essential functions of the position.

Ability to read, write and speak English.

Excellent telephone manner, respect for confidentiality.

Ability to work for a large multitude of the management team and physicians.

Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.

Requisition ID: 2021-89204

Street: 1825 Logan Ave

Name: 2520 UnityPoint Health Allen Hospital

Name: NursingFloat-Resource- Logan

FTE (Numeric Only; Ex. 0.01): 0.3

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 4/6-10p

External Company URL: http://www.unitypoint.org

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