UnityPoint Health Hospice Consultant in Urbandale, Iowa
UnityPoint At Home
Hospice Consultant RN
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Able to identify patient appropriateness for Hospice and understand all levels of Hospice care
Perform patient admission to Hospice
Expertise in having end of life conversations with patients and families.
Responsible for looking at the individual needs of each hospice referral and matching those needs to UnityPoint Hospice as appropriate.
Collaborates with the hospice leadership for marketing strategies to increase market share for UPAH.
Specializes in all of the agency’s service lines, and is responsible for a basic knowledge of community services.
Directs referrals to the appropriate service line.
Coordinates incoming referrals from EPIC, patient/customers and physicians.
Remain current with Net Learning and CPR.
Completes RLs for identified occurrences/complaints and communicates Clinical Supervisor.
Informs clinical supervisor of any problematic referrals or services not approved by office, prior to communication with patient/referral source.
Maintains a proficient knowledge of third party payer guidelines and relevant regulations.
Explore all insurance coverage and options to maximize Hospice care.
Establishes and maintains positive working relationships with current and potential customers and referral sources.
Builds and monitors community and customer/referral source expectations and perceptions of UPaH as a high quality provider of services
Maintain excellent customer service.
Assists other team members as directed.
Maintains regular and consistent attendance at work.
Behaves in a manner consistent with company mission, vision and value statements.
Maintains compliance with OSHA, accreditation standards and risk management guidelines.
Maintains compliance with personnel policies and procedures.
Behaves in a manner consistent with all corporate compliance policies and procedures.
Performs other duties as requested to facilitate the smooth and effective operations of the organization.
Meets measures as determined and required for job productivity and performance improvement.
Achieve certification in Integrated Care Management within 1 year of hire. Certification includes completing the Integrated Care Management formal training session, successfully completing assigned computer based-learning modules within 2 weeks of training, and a competency evaluation. Use the Integrated Care Management philosophy, skills, tools and documentation in clinical practice. Demonstrate competency in selected ICM skills annually.
Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled, asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.
Proficiency in complaint resolution, F2F, choice, & triggers.
General supervision is received from the Clinical Supervisor.
Secondary guidance is received from the Clinical Manager and/or Director.
Strong interpersonal skills and customer service skills.
Strong problem solving skills.
Basic knowledge of computer applications (i.e. Word, Excel, EPIC) and operations.
Ability to understand and apply guidelines, policies and procedures.
Graduate of State Board approved program for Registered Nurses and valid license as a Registered Nurse.
Demonstrates the ability to interact effectively with physicians, health care team members, third party payers, and members of their support services.
Demonstrates flexibility, priority setting, problem solving, conflict resolution, negotiating and networking skills, decision-making, work delegation and organization, and excellent verbal/written communication skills.
2 years of Hospice experience.
Integrated Care Management (ICM) certification or successful completion of certification within one year of employment.
Valid Mandatory Reporter course completion by state(s) requirement
Previous sales/marketing experience.
CONTINUING EDUCATION REQUIREMENTS
All staff are expected to participate in appropriate continuing education. You are required to complete:
Mandatory Reporter: Child & Dependent Adult Abuse
Integrated Care Management (ICM)
In addition, staff are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All staff must attend mandatory educational programs.
Requisition ID: 2018-49921
Street: 11333 Aurora Ave
Name: 9400 UnityPoint at Home Affiliate
Name: Admin- Hosp- DM
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Exempt
Scheduled Hours/Shift: Monday Friday 8am-5pm
External Company Name: UnityPoint Health
External Company URL: http://www.unitypoint.org