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UnityPoint Health HME Rehabilitation Technician in Urbandale, Iowa

HME Equipment Tech

Unity Point at Home

Urbandale, IA

Monday- Friday, 8a-5p

Full-Time Benefits, 40 Hours/ Week

Provides education to staff on the proper use of equipment. Provides technical phone support for patients/caregivers. Performs and coordinates equipment repair and calibration to medical equipment Coordinates the outsourced repair of medical equipment with qualified vendors. Completes performance verification procedures of equipment.

  • Ensures quality and safe delivery of equipment services and supplies to patients according to care plan. Uses equipment and supplies safely, effectively, and efficiently.

  • Consistently utilizes a holistic approach considering physical, psych/social, spiritual, educational, safety and related criteria appropriate to the age of patients served in assigned service area.

  • Delivers and sets up or picks-up equipment from patient homes, hospitals and other health care facilities.

  • Cleans, checks, troubleshoots, and performs minor repairs and maintenance on equipment related to job requirements.

  • Assists in the provision of quality equipment and supplies to patients/clients in the most cost-effective manner.

  • Fills liquid oxygen equipment and operates oxygen transfilling equipment.

  • Maintains a detailed audit trail of all equipment transactions that have been received, delivered or disposed.

  • Maintains and arranges the completion of all required maintenance on his/her assigned vehicle where applicable.

  • Maintains his/her assigned vehicle in accordance with DOT guidelines and/or UnityPoint at Home policy.

  • Maintains his/her assigned vehicle in a clean, organized, and sanitary condition at all times.

  • Transports and delivers equipment in accordance with compliance, accreditation and regulatory guidelines.

  • Maintains familiarity with the functionality of all lines Home Medical Equipment utilized by UnityPoint at Home.

  • Instructs patient/family/caregivers in the proper care and use of Home Medical Equipment.

  • Receives orders, restocks and maintains warehouse and assists with preparing equipment/supplies for delivery.

  • Maintain working relationship with staff from other service lines in order to facilitate a collaborative approach to patient care. Directly contacts members of other service lines where appropriate.

  • Maintains direct communication with other staff/service lines utilizing cell phones, Email, telephones, and computer operating software. Requires and maintains ongoing knowledge of all current operating systems.

  • Accurately documents (paper and/or computer), maintains and completes required departmental, company and regulatory paperwork in a timely manner.

  • Greets clients providing courteous, caring and professional assistance.

  • Meets measures as determined and required for job productivity and performance improvement.

  • Maintain regular and consistent attendance at work.

  • Behave in a manner consistent with Mission, Vision, Values and Expectations for Excellence.

  • Maintain compliance with OSHA, FDA, DOT, Accreditation Standards and Risk Management guidelines.

  • Maintain compliance with Personnel policies and procedures.

  • Behave in a manner consistent with all Corporate Compliance policies and procedures.

  • Perform other duties as requested by management to facilitate the smooth and effective operations of the organization.

  • Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.


  • High School or Vocational School graduate or an equivalent combination of education and experience.

  • Strong interpersonal skills.

  • Ability to work as a collaborative team member.

  • Read, speak and write fluent English and perform simple arithmetic computations.

  • Ability to understand and apply guidelines, policies and procedures.

  • Valid Mandatory Reporter course completion by state(s) requirement

  • Licensed driver in the State of Residence with current operator’s permit, commercial drivers’ license certification with haz mat endorsement (if job requires driving placard vehicle – Central Iowa HME Equipment Techs only) and automobile insurance in accordance with state and/or organizational requirements. Employees have 6 months from date of hire to complete the above requirement from date of hire.


  • Previous medical equipment experience.

  • Basic computer knowledge of Microsoft Outlook and Microsoft Word

  • Clear understanding of the local area primary and secondary road system.

Requisition ID: 2020-81643

Street: 11333 Aurora Ave

Name: 9400 UnityPoint at Home Affiliate

Name: Operations- HME- DM

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

External Company Name: UnityPoint Health

External Company URL: