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UnityPoint Health Clinic Lead - Sumner in Sumner, Iowa

The Clinic Nurse Lead is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives.

  • General Responsibilities

  • Coordinate day-to-day clinic operations and provide day-to-day support to providers.

  • Possess in–depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.

  • Supervise assigned clinical and/or patient service representatives.

  • Provide leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.

  • Operational/Clinical Results

  • Responsible for delegated accountability of department metrics.

  • Perform other duties as requested by the organization’s management team and the providers to facilitate the smooth and effective operations of the office.

  • Financial Results/Budget Responsibility

  • Manage controllable expenses as assigned.

  • Provide information to support budgeting process as requested.

  • Strategy

  • Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

  • Support CMH’s strategic initiatives as requested.

  • Employee/Physician Relations/Performance and Talent Management

  • Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development. Schedule, conduct, and complete follow-up for monthly staff and provider meetings.

  • Act as a liaison between physicians/providers and the organization’s leadership team to achieve effective communication and optimal operational processes.

  • Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.

  • Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.

  • Problem Solving/Decision Making

  • Follow protocols and policies in decision making.

  • Identify and resolve day-to-day issues related to position of oversight.

  • Seek guidance from clinic manager as needed.

  • Culture

  • Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.

  • Compliance

  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

  • Maintain regular and consistent attendance at work.

  • Maintain compliance with Personnel policies and procedures.

  • Monitor all environmental conditions in order to secure protected health information.

  • Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

  • Experience

  • 2-3 years of clinic operations experience preferred.

  • Education

  • Bachelor’s degree RN/LPN/AAMA or combination of education and experience required – business and/or health care management degree preferred.

  • Mandatory Reporter certification.

  • CPR certification.

  • Skills

  • Strong interpersonal skills.

  • Strong computer skills.

  • Strong supervisory and leadership skills.

  • Strong verbal and written communication skills.

  • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.

  • Knowledge of personnel administration and patient relation principles.

  • Ability to work as a team member.

  • Ability to understand and apply guidelines, policies and procedures.

  • Preferred knowledge and experience with process improvement.

Requisition ID: 2020-80127

Street: 909 W 1st St

Name: 2630 Sumner Community Hospital

Name: Physician's Office (clinic

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Flexible - working Monday - Friday - 8 hours per day

External Company Name: UnityPoint Health

External Company URL: