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UnityPoint Health Registrar Lab in Sioux City, Iowa

Interfaces the laboratory to it's customers by performing the clerical and support tasks associated with demographic entry, test ordering, result inquiry, report generation, general information requests and patient records. This position also provides telephone communications and general reception duties.

Clinical Excellence/Patient Care

  • Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens.

  • Assists lab outpatients in the collection process of specimens for testing.

  • Monitors patients during more complex lab test procedures and patients being held for provider notification of test results.

  • Collection of money from walk-in lab outpatients for lab testing and receipt completion.

  • Uses the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients.

  • Participates and provides feedback in the implementation of quality processes with a focus on Lean Methodology and other quality improvement resources. Participates in lab regulatory CAP, CLIA, and DNV surveys.

  • Assists patients in the completion of Authorizations prior to release of test information.

  • Initiates and resolves the problem patient specimen resolution process for the laboratory.

  • Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department.

Technical and Operational Expertise

  • Performs complex reference laboratory patient registrations as well as registrations for hospital laboratory outpatients, in both the Hospital Information System as well as in the Laboratory Information System, with a high degree of focus and minimal registration errors.

  • Investigates and confirms insurance eligibility with minimal information available by phone or computer to prevent error and delay of payment.

  • Registration, test ordering, and processing outside facility pre-specimen collections to include lab test label generation.

  • Obtains, investigates, and verifies both written and add on orders from physicians and other care providers, both for reference lab clients and lab outpatients. Scans all order documentation, etc. into the appropriate patient’s medical record.

  • Obtains diagnoses for lab testing performed, and determines appropriate medical necessity and coding documentation in compliance with CMS and Health System Guidelines. Researches National and Local Coverage Determinations to assist with diagnosis and medical necessity with lab clients.

  • Investigation of denials, to include insurance and medical necessity issues for resolution.

  • Thorough knowledge and understanding of lab test order codes in the Lab Information System. Receives and completes electronic interfaced test orders from lab clients appropriately.

  • Determination and entry of numerous different location codes into the Hospital Information System, as well as the Laboratory Information System, dependent on reference facility to facilitate test results interfacing to the correct client and facility. Determines whether reference client billing or insurance billing is required dependent on pre-set client and insurance requirements. Interface number entry requirement dependent on type of lab interface with each client.

  • Specimen processing to include verification of the integrity of specimen shipments through patient identification processes and specimen receipt verification. Handles and distributes specimens to work areas by manual delivery to lab hospital departments. Handling and separating specimens with specific knowledge of which tests are performed in each lab department.

Communication and Promotion of Educational Skills

  • Recognizes and communicates critical information, special requests, unusual orders, etc. by including special comments during the registration and order entry process or by contacting key laboratory individuals.

  • Provides the clerical component of result reporting, which includes but is not limited to the production and filing of computer reports, and the distribution of reports by mail, FAX, personal distribution or telephone.

  • Communicates test results to providers, patients, hospitals, and facilities with compliance to HIPAA laws and regulations. Scans non-interfaced reports into the appropriate patient’s medical record.

  • Services needs of lab customers by providing information to reference lab and hospital customers or routing calls to others.

  • Communicates timely information and requests with lab couriers, including delivery, requests, and specimen pickups.

  • Trains new lab registration staff and technical staff in lab business office functions as appropriate.

  • High school diploma or equivalent.

  • Previous hospital computer experience desired.

  • Other experience involving patient contact or the delivery of healthcare services will be considered beneficial.

  • Experience with ICD-9 and CPT coding, medical terminology and medical insurance strongly desired.

Requisition ID: 2020-76197

Street: 2720 Stone Park Blvd

Name: 7520 UnityPoint Heath SC St Lukes

Name: Lab Administration- SLRMC

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 10:00-6:30

External Company Name: UnityPoint Health

External Company URL: