Sioux Land Community Health PATIENT RELATIONS MANAGER in Sioux City, Iowa

The key job functions of the Patient Relations Manager include, but are not limited to:

  • Establish and maintain professional effective working relationships with all SCHC employees, volunteers, patients, external partners and community contacts, handling confidential information with tact and discretion

  • Identify, monitor, report and resolve or maintain departmental work flow and internal process issues and successes, including response time to patient or staff needs and patient or staff satisfaction.

  • Serve as a working manager, filling in wherever needed and meeting or exceeding performance standards of each position when performing those responsibilities.

  • Ensure staffing of department is at appropriate levels and that staff are appropriately trained and cross-trained so that department is consistently operating effectively.

  • Responsible for the timely and accurate completion of required reports, reconciliations and/or audits relative to functions of Patient Relations department.

Background check & drug screen required. SCHC is an Equal Opportunity Employer. SCHC participates in E-Verify.

  • Ensure all demographic and financial information is collected, entered into system accurately and on a timely basis, and regularly audited.

  • Serve as the initial point of contact for patient complaints, concerns, directing matters to other staff as appropriate