Work in Iowa Healthcare Jobs

Job Information

Sioux Land Community Health MEDICAL CUSTOMER SERVICE REPRESENTATIVE in Sioux City, Iowa

Description

Siouxland Community Health Center has an opening for:

MEDICAL CUSTOMER SERVICE REP

1-Full-time (Approximately 40 hours per week - work from home)

Successful candidate must have solid experience & advanced knowledge of:

  • Previous successful work experience providing exceptional customer service

  • Strong and proficient computer and data entry skills

  • Health insurance knowledge or background a definite plus

  • Bi-lingual in Spanish preferred

  • Experience managing and organizing multiple tasks simultaneously

  • High school diploma or GED equivalent required

    Successful candidate must be able to perform primary functions of position:

  • Call patients with telehealth appointments the following day. Send patient registration link and then remain on the call until the patient completes registration.

  • Call patients with same-day telehealth appointments who have yet to register and talk through registration process with them.

  • Contact slide patients via phone with upcoming appointments whose slide has expired or is set to expire and schedule an appointment with a Financial Counselor. Educate patients on slide requirements.

  • Work the Phreesia icons including HRSA values, employment status, county and emergency contact information and updating the information in Practice Management System.

  • Direct patients to other agencies where appropriate.

  • Other duties and projects as assigned.

Background check & drug screen required. SCHC is an Equal Opportunity Employer. SCHC participates in E-Verify.

Qualifications

Behaviors

Preferred

  • Team Player: Works well as a member of a group

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

  • High School or better
DirectEmployers