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CommonSpirit Health Department Support Assistant - Emergency Dept. (7p-7a) in NEWTON, Iowa


MercyOne Newton Medical Center is a fully owned hospital of MercyOne Des Moines Medical Center and a member of MercyOne Network.

It is located in the city of Newton, Iowa, county seat of Jasper County. Positioned on Interstate 80, the nation’s only east/west transcontinental interstate highway, Newton is about 30 miles east of the Des Moines metropolitan area, which has a population in excess of 400,000.

MercyOne Newton has a well-deserved reputation for bucking the trend of diminished health care in rural America by enhancing the quantity and quality of its services during the last two decades. This has been accomplished by expanding, remodeling and providing technological improvements to its physical facilities and by adding new physicians.

MercyOne Newton employees and local doctors are known for their highly productive “Iowa work ethic,” emphasis on compassion and quality patient service, and loyalty to the hospital and the community.

Our campus in Newton has 48 beds and about 200,000 square feet of space. Attached to the hospital is a 50,000-square-foot medical office building containing local physician practices and the hospital’s physical medicine and rehabilitation center.

MercyOne Newton is one of the largest employers in Jasper County, along with the local school system and the county government.


JOB SUMMARY: Responsible for the admission of the patient to the hospital when the patient is admitted through the Emergency Department. Assists with the collection of data from the Emergency Services patient and their family, contacting ancillary staff as needed, making transfer arrangements, and ordering and maintaining office supplies. Responsible for assisting with collection and input of data as needed for QI. Works closely with the patients, patient families, physician offices and the financial/clinical departments to ensure accurate data capture and customer service. Locations for data capture include the Business Office, and bedside registration and inpatient admissions. The Support Associate operates the hospital switchboard, maintains a cash drawer for patient payments / internal cashier and is the center of communication for the hospital.


  • Demonstrates professional attitude and interest in work by maintaining acceptable work habits and behavior.

  • Demonstrates knowledge of all clerical duties in the emergency department

  • Performs key duties accurately, efficiently and effectively – obtaining patient demographic information, keying demographic information into our health information system, assigning patient account numbers, obtaining signatures on all required documents, welcoming and directing all visitors, assuming the communication center responsibilities during emergency situations, cashiering, maintaining accurate patient demographic information throughout the stay such as room transfers/level of care transfers/attending physician changes/discharges, administering Medicaid presumptive eligibility, validating insurance information via insurance websites or Medicaid phone eligibility and coordinating incoming switchboard calls.

  • Demonstrates knowledge of use of computer, fax/copier, telephone, pre-hospital radio, fire alarm panel.

  • Demonstrates the ability to correctly admit the patient to the hospital.

  • Demonstrates the ability to function calmly and efficiently as the communication center.

  • Demonstrates ability to maintain strict confidentiality regarding patient, family members, and employees.

  • Demonstrates knowledge and ability in the collection of data as needed for quality improvement.

  • Demonstrates dependability in attendance and punctuality.



  • Ability to remain emotionally resilient and composed in a highly stressful environment

  • Able to read, write and follow written and oral instructions in English

  • Operates a computer efficiently

  • Friendly, outgoing personality

  • Able to establish work priorities and multi-task well

  • A well-organized, independent decision maker

EDUCATION: High school graduate or equivalent.

EXPERIENCE: Experience within healthcare field, basic medical language and basic computer knowledge required.

LICENSURE: BLS certification required.

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Requisition ID 2021-171405

Employment Type Full Time

Department Emergency Services

Hours / Pay Period 72

Shift Night

Standard Hours Mostly Wednesday, Thursday, Friday, 7p-7a

Facility / Process Level : Name MercyOne Newton

Location IA-NEWTON

Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.