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Mercy Medical Center Clinton Patient Access Representative in MercyOne Siouxland Medical Center - Sioux City, Iowa


12401_84100 Patient Access

Expected Weekly Hours:



Rotating Shift

Position Purpose:

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.

Job Description Details:

Essential Job Duties:

  • Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions, validation of parking tickets and escort or transport.Utilizes judgment in the initial screening of the patient

  • Determines the type of service the patient is to receive by reviewing physician orders, the alphabetical patient schedule and/or by questioning the patient.Refers the patient to the appropriate scheduling and/or ancillary department for follow-up and action if an outpatient test must be scheduled.Will assign other staff/volunteers to patients to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.

  • Escorts or transports patients and their belongings to their designated areas--ancillary departments, outpatient areas and nursing units, as warranted.Assists in the distribution of registration forms, ID bracelets, patient ID plates and other items.

  • Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor. Must obtain information in a variety of situations and in a professional, accurate, efficient, and courteous manner to ensure good patient relations and a smooth billing process.

  • Informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. Provides financial education, referring the patient to financial counseling, as required. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.

  • Obtains signed physician orders for all tests and procedures from physicians/offices for testing and procedures. Scans orders and other documentation (ID cards, Insurance cards, etc.) into the patient accounting system.

  • Preform pre-registration functions on select patients by obtaining and entering information gained through patient contacts.During pre-registration calls, provides information regarding directions, parking, transportation service, overnight accommodations, etc

Minimum Qualifications:

  • High school diploma or an equivalent combination of education and experience.Associate degree preferred.Data entry skills (50-60 keystrokes per minutes). Past work experience of at least (6) six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not requiredWorking required Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred

  • Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. Accuracy, attentiveness to detail and time management skills are required.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.