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UnityPoint Health Clinical Epic Ambulatory Informatics Trainer in Johnston, Iowa

Ambulatory Informatics Trainer

Unity Point Clinic- Johnston, IA

Monday- Friday, 8a-5p

Full-Time Benefits, 40 Hours/ Week

Ambulatory Informatics Trainers serve as an integral member of the electronic health record (Epic) support team. Key

responsibilities include direct training and support of end users on the clinical and/or registration/scheduling/billing

functionality of the electronic health record. The role also serves as a liaison between IT and end users, and may assist

with other applications as assigned.

Client/End User Education

  • Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.

  • Provide educational updates on clinical and/or registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users/modules as needed.

  • Assist with the development, maintenance, and implementation of training materials, communications and procedures related to clinical and/or registration/scheduling/billing applications.

  • Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality, regulatory or insurance requirements and incentives.

  • Participates in pre-planning and on-site support activities associated with the onboarding of new departments.


  • Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.

  • Interact with clinic management to monitor effectiveness of training efforts. Monitoring may include routine review of work queues or other key workflows/functions.

  • Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs.

Customer Service/Technical Support

  • Provide coordination of chart correction issues within the electronic health record.

  • Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements.

Basic UPH Performance Criteria

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

  • Demonstrates ability to meet business needs of department with regular, reliable attendance. * Employee maintains current licenses and/or certifications required for the position.

  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

  • Completes all annual education and competency requirements within the calendar year.

  • Is knowledgeable of compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of administrative leadership.


  • High school or vocational school graduate.


  • Two years of reimbursement/billing, clinical or medical office experience.

Requisition ID: 2019-62203

Street: 8101 Birchwood Ct

Name: 9200 UnityPoint Clinic Affiliate

Name: Clinic Technologies

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

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