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CommonSpirit Health Provider Systems Coordinator - Iowa Heart in FT. DODGE, Iowa

Overview

MercyOne is a connected system of health care facilities and services dedicated to helping individuals live their best life.

With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.

MercyOne’s Central Iowa Region includes medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines.

Responsibilities

GENERAL SUMMARY :

Educates providers and clinicians on system functionality and capability. Assists in development of workflows through collaboration of clinicians, providers and developers. Assists in implementing new applications and workflows. Develops, trains and oversees clinical application training programs; advises management on clinical process redesign and improvement. Provide support for clinical staff and troubleshooting the system when necessary.

ESSENTIAL FUNCTIONS:

  • Educates providers and clinicians on system functionality and capability. Assists in development of workflows through collaboration of clinicians, providers and developers.

  • Assists in implementing new applications and workflows.

  • Develops, trains and oversees clinical application training programs; advises management on clinical process redesign and improvement. Provide support for clinical staff and troubleshooting the system when necessary.

  • Assists in identifying the clinical data requirements of the managers, departments, offices, clinicians, and patients across the organization. Coordinates the advancement of clinical information systems to satisfy these data requirements.

  • Assists managers and clinicians with process re-design, improving workflows by efficient implementation and use of clinical information systems.

  • Works with providers and clinicians on adoption and optimization of applications and respective clinical workflows.

  • Coordinate, assist and communicate workflow changes, maintenance/patches, and software upgrades.

  • Promotes use of technology throughout the clinics.

  • Proactively identifies and evaluates provider needs related to clinical use of the electronic health record.

  • Provide one-on-one training and ongoing system optimization training.

  • Collaborate with clinical staff to maintain regulatory compliance as it relates to completion of daily Electronic Health Records and new technologies.

  • Other duties as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

  • Associates Degree required or may be substituted for appropriate clinical

  • Minimum two (2) years’ experience in a customer service related field required.

  • Technical knowledge with Product/Vendor Analysis, software support and training programs preferred.

  • Knowledge of systems and application development is preferred.

  • Experience with implementation of application software packages/custom applications preferred.

  • Knowledge of the application of computer technology within healthcare preferred.

  • Experience in a healthcare related field preferred.

  • Experience with Nuance Dragon applications preferred.

  • Demonstrated proficiency in communication and customer service skills.

Connect With Us!

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CommonSpirit Health participates in E-verify.

Requisition ID 2021-173942

Employment Type Full Time

Department Cardiology Services

Hours / Pay Period 72

Shift Day

Standard Hours 8:00 AM - 4:30 PM

Facility / Process Level : Name MercyOne Des Moines Medical Center

Location IA-FT. DODGE

Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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