UnityPoint Health Patient Access Lead in Fort Dodge, Iowa
UnityPoint Health - Fort Dodge
Patient Registration Clerk
FTE: 1.0 (Full Time - 40 hours per week)
SHIFT: Monday - Friday 8am - 5pm
Oversees and ensures that the day-to-day monitoring and modifications of staff, assignments and schedules to meet daily workload.
Coordinates department monthly work schedule.
Has working knowledge of all department duties and responsibilities. Helps cover shifts in all departments during day, evening, night and weekend hours.
Flexible schedule and ability to respond to staff during off-hours.
Maintains/updates statistical reports for Patient Access Department.
Provides customer service training for Patient Access Department staff. 90 %
Ensures accurate and courteous services to all customers.
Provides organization, leadership, communication, planning and problem solving skills for Patient Access Staff.
Assists with patient registration staff screening, hiring and orientation.
Orientation will include training for the Epic Patient Access group, which is not limited to Registration or Scheduling.
Helps to evaluate new employees by completing employee competency checklists.
Promotes intra and interdepartmental communication.
Assists with monitoring of productivity guidelines for registration staff.
Ability to maintain and create department policies and procedure manuals.
Develops continuing education programs to meet staff development needs by creating tools and tip sheets to assist with the registration and scheduling processes.
Assists with monthly department meeting agendas and meeting minutes.
Distributes pertinent information to all staff involved.
Maintains training material to ensure all staff are trained with up-to-date materials.
Assists in monitoring quality assurance activities for Patient Access Department.
Ensures accurate registration and verification of patient information and updates patient information as appropriate including precertification requirements.
Assists in correcting patient accounts by working closely with the Central Billing Office to obtain necessary requirements for billing.
Ensures that department supplies are ordered and maintained in an organized manner.
Other duties as assigned.
- High School Graduate
Data entry and typing.
Must have experience in a healthcare office environment; patient registration or financial counseling experience preferred.
- Valid driver’s license when driving any vehicle for work-related reasons.
Ability to exercise good judgment, maintain effective interpersonal relationships and adapt to change.
Ability to spell correctly, write or print legibly, speak clearly, use correct grammar.
Ability to organize and prioritize work. Must be able to demonstrate the knowledge and skills necessary to interact appropriately and perform clerical services for infant, child, adult, and geriatric patients.
Must use own initiative to complete duties Proficient in computer app
Requisition ID: 2020-81342
Street: 802 Kenyon Rd
Name: 7020 UnityPoint Health Trinity Regional Medical Ctr
FLSA Status: Non-Exempt
Scheduled Hours/Shift: Monday-Friday 8a-5p
External Company URL: http://www.unitypoint.org