Catholic Health Initiatives Scheduler - Access To Health (Mid - Late Shifts) in DES MOINES, Iowa

Scheduler - Access To Health (Mid - Late Shifts)

Description

Position Type: Regular

Scheduled Hours per 2 week Pay Period: 80

Primary Location: IA > DES MOINES > MEDICAL ADMINISTRATION

GENERAL SUMMARY :

Under general supervision, schedules appointments for patients, medical procedures, tests and studies ordered by the physician. Collects pertinent patient information related to pre-registration activities.

ESSENTIAL FUNCTIONS:

  • Responsible for answering phone calls for multiple clinics and adhering to work force management and service levels

  • Schedules office visits for multiple providers according to the providers’ preferences for appointment types, lengths and individual appointment nuances

  • Multi-task between incoming CHAT and telephone access avenues

  • Transfers phone calls to nurse according to protocols

  • Gathers insurance information and patient personal data.

  • May perform real time and/or manual eligibility

  • Schedules tests, procedures, and referral appointments as trained

  • Communicates with patients regarding appointments and instructions for procedures and tests. MARGINAL FUNCTIONS :

  • May participate in additional work queues to answer calls and provide information regarding specific organization initiatives

  • May assist in training newly hired agents as well as training current agents on new processes

  • May assist in development and maintenance of internal department web based communication

  • Performs other duties as assigned.

Qualifications

MINIMUMKNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High school diploma or GEDrequired.

  • Minimum two (2) years’ relatedexperience in a healthcare environment preferred.

  • Call center experiencepreferred.

  • Excellent customer service skills & performs in acalm, professional manner

  • Utilizes timely, appropriate and effective telephonic,oral and written communications

  • Ability to multi-task

  • Ability to work both independently and as a team

  • Meets and maintains quality, productivity and accuracystandards

  • Data entry responsibilities

  • Possess a strong work ethic and a high level ofprofessionalism.

Job Administrative/Clerical

Primary Location IOWA-DES MOINES-MEDICAL ADMINISTRATION

Daily Schedule FT

Scheduled Hours per 2-week Pay Period 80

Weekends Required Every Third

Req ID: 2018-R0191766

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.