Catholic Health Initiatives Scheduler - Access To Health (Mid - Late Shifts) in DES MOINES, Iowa
Scheduler - Access To Health (Mid - Late Shifts)
Position Type: Regular
Scheduled Hours per 2 week Pay Period: 80
Primary Location: IA > DES MOINES > MEDICAL ADMINISTRATION
GENERAL SUMMARY :
Under general supervision, schedules appointments for patients, medical procedures, tests and studies ordered by the physician. Collects pertinent patient information related to pre-registration activities.
Responsible for answering phone calls for multiple clinics and adhering to work force management and service levels
Schedules office visits for multiple providers according to the providers’ preferences for appointment types, lengths and individual appointment nuances
Multi-task between incoming CHAT and telephone access avenues
Transfers phone calls to nurse according to protocols
Gathers insurance information and patient personal data.
May perform real time and/or manual eligibility
Schedules tests, procedures, and referral appointments as trained
Communicates with patients regarding appointments and instructions for procedures and tests. MARGINAL FUNCTIONS :
May participate in additional work queues to answer calls and provide information regarding specific organization initiatives
May assist in training newly hired agents as well as training current agents on new processes
May assist in development and maintenance of internal department web based communication
Performs other duties as assigned.
MINIMUMKNOWLEDGE, SKILLS AND ABILITIES REQUIRED :
High school diploma or GEDrequired.
Minimum two (2) years’ relatedexperience in a healthcare environment preferred.
Call center experiencepreferred.
Excellent customer service skills & performs in acalm, professional manner
Utilizes timely, appropriate and effective telephonic,oral and written communications
Ability to multi-task
Ability to work both independently and as a team
Meets and maintains quality, productivity and accuracystandards
Data entry responsibilities
Possess a strong work ethic and a high level ofprofessionalism.
Primary Location IOWA-DES MOINES-MEDICAL ADMINISTRATION
Daily Schedule FT
Scheduled Hours per 2-week Pay Period 80
Weekends Required Every Third
Req ID: 2018-R0191766
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.