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CommonSpirit Health RN Intake Coordinator- Behavioral Health in DES MOINES, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.



Provides screening and assessment of individuals with mental health issues to determine appropriate care or referral, including admission to the hospital, in collaboration with the medical staff. Responsible for collecting and maintaining accurate information required for the registration and billing process for psychiatric/substance abuse patients. Also responsible for the coordination of documenting preauthorization and verification. The intake coordinator responsibilities also include implementing a standardized process to address the needs of uninsured/under-insured patients.


It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.


It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, and standards of conduct, policies, procedures and related practices (e.g. Dress Code, Time and Attendance, and other policies).


Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”


  • Performs registration functions. Registration function includes, but is not limited to, the following:

  • Selecting the correct Corporate Patient Index (CPI) number.

  • Precert requirements for all types of registrations; i.e., inpatients, ED, and outpatients.

  • Knowledge of Coordination of Benefits.

  • Knowledge of liability information.

  • Knowledge of all types of registrations; i.e., ED, inpatients, and outpatients.

  • Knowledge in areas of third party payors, insurance, and regulatory requirements.

  • Assesses patient’s levels of risk and mental status and identifies optimal resources and level of care to meet their mental health needs.

  • Collaborates with the multidisciplinary team, including psychiatry to assess and plan care to meet their current needs.

  • Maintains a high degree of accuracy in collecting patient demographics and insurance information from various sources; i.e., patient, patient family, physician, physician clinic and hospital personnel.

  • Works collaboratively with case managers and Patient Accounts in verification and authorization and payment.

  • Provides information and referrals to those in the community on resources to meet mental health and substance abuse

  • Maintain knowledge of confidentiality laws and third party liability laws

  • Stays updated on contract payors – additions and deletions

  • Demonstrates ability to verify all insurances through appropriate resources (i.e., telephone access, audio, Blue Cross, FSS).

  • Assists in interviewing uninsured/under-insured patients for qualification criteria leading to State and government funding possibilities.

  • Is knowledgeable of all Managed Care and marketing discounts.

  • Is knowledgeable of alternate-financing programs.

  • Is able to access, edit and/or enter information on the billing system.

  • Communicates with customers, their guarantors, employers, insurance agents, attorneys, insurance representatives and government officials.

  • Works independently and makes appropriate decisions within hospital and department guidelines with managerial assistance as needed.

  • Act as liaison between Mercy Behavioral Health, Patient Accounts and Admitting.


  • Serves as resource for mental health/substance abuse clients with questions.

  • Operates miscellaneous office equipment.

  • Must possess strong organizational skills, with ability to prioritize work on an ongoing basis.

  • Ability to project a calm, caring, and professional image during stressful situations.



  • Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa (BSN preferred) or Masters degree in social work or related field

  • A minimum of one-year experience/familiarity with patient/billing softwares and/or computer programs, required.

  • Experience in psychiatric/substance abuse specific admitting/insurance/billing preferred.

  • Understanding of medical terminology preferred.

  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-137453

Employment Type Full Time

Department Behavioral Health

Hours Per Pay Period 72

Facility MercyOne Des Moines Medical Center

Shift Evening

Standard Hours 12pm-12am