CommonSpirit Health Patient Ambassador I in DES MOINES, Iowa
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Creates a warm and welcoming environment for all visitors and clients.
Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
Directs, guides, accompanies and/or transports persons to various sites, locations and areas within Mercy Medical Center, along with offering resource materials and general informational assistance.
Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details.
Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.
Demonstrate appropriate and effective written, verbal, and nonverbal communication with
Maintains confidentiality regarding all patients and personnel information.
Performs other secretarial/clerical functions as assigned.
Performs other duties as assigned.
High School Diploma or equivalent requiredPostsecondary education preferred
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire
1+ year of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills; Ability to read, write and speak English fluently
Valid Driver’s License and ability to operate a variety of automobiles
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Requisition ID 2021-167704
Employment Type Part Time
Department Patient Experience
Hours / Pay Period 40
Standard Hours some work 5 am and others stay until 7 or 9pm
Facility / Process Level : Name MercyOne Des Moines Medical Center
Location IA-DES MOINES
Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
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