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CommonSpirit Health Patient Account Rep - Radiation Oncology in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.



Responsible for monitoring and maintaining the revenue cycle in an outpatient clinic setting. Provides coding, charge entry, payment posting, bookkeeping, insurance expertise, registration and customer service skills to assist the clinic and the patient through the revenue cycle.


  • Serves as patient advocate in promoting clarity and understanding of account status.

  • Accounts Recievable experience preferred.

  • Knowledge of reconciling charges, payments and/or deposits daily and monthly perferred but willing to train.

  • Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).

  • Assists with insurance denials for correction and re-filing. Appropriately corresponds with PBO via email.

  • Maintains functional knowledge of insurance terminology and ensures the accuracy of registration data.

  • Acts as resource for billing system functionality.

  • Follows prescribed system to locate patients with undeliverable address.

  • Makes recommendations for disposition of accounts (i.e. financial assistance)

  • Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunities

  • Appropriately uses ICD-9/10 and CPT-4 codes.




  • High School Diploma or equivalency.

  • Specialized or technical training such as would be ac­quired in a college or technical school (i.e. coding, medical assistant).

  • A minimum of one-year current experience with ICDM 9/10, CPT coding, and health insurance provider rules and regulations.

  • Knowledge of: Medical office practices and proce­dures, mathematics, office equipment, medical terminology, clinic policies and procedures, data entry and basic computer experience.

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

  • Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

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Requisition ID 2020-117416

Employment Type Full Time

Department Adult Clinic

Hours / Pay Period 80


Shift Day

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Work Schedule 8 Hour


Optional Work Location US-IA-WEST DES MOINES

Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.