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CommonSpirit Health Lead Food Service Associate - Food & Nutrition in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.



Provides leadership, accountability and is responsible for leading and daily operation of the Patient Services area of Clinical Nutrition Services. Responsible for monitoring and maintaining compliance with regulatory and accrediting agencies and safe food handling. Supervises staff.


  • Supervises Dietary Service staff in preparation of cold menu items, assembly of patient meal trays and service of patient meals and related activities for patients of all ages. Supervises staff in all areas of Dietary Services as needed.

  • Maintains productivity within budgetary limits.

  • Requisitions foods and supplies; calculates amounts of foods to prepare. Responsible to maintain expenses within budgetary limits.

  • Knowledgeable of operation of cash register; inputs menu and pricing daily; counts money and secures for deposit. Responsible for accurate cash handling procedures for Dietary Services.

  • Inspects equipment and department for safety, code compliance, sanitation and operation; reports compliance issues or malfunctions to Director and Maintenance. Documents issues and resolutions.

  • Coordinates and maintains temp logs as appropriate on equipment, production and patient foods. Documents findings, files in organized manner. Documents issues out of compliance and resolution..

  • May complete initial departmental orientation of staff.

  • Responsible for completing supply requisitions, special function requisitions, signing packing slips, and galley usage. Tracks utilization statistics of departmental activities and maintains documentation.

  • Fills in at staff position or other Supervisory positions as needed and/or requested.

  • Responsible to ensure nourishments and tube feedings are accurately prepared, labeled, and delivered.

  • Monitors to ensure gallies in patient care areas are stocked efficiently, clean, stock rotated, labeled, dated, covered, expired products removed and temperature of equipment is monitored and recorded as required by regulatory and accrediting agencies.

  • Documents after hour meals and wasted food.

  • Monitors inventory levels, notifies appropriate supervisor or Director of concerns or issues.

  • Monitors accuracy and timeliness of quality of patient meals produced and delivered.

  • Inspects Trayline assembly to ensure accuracy of patient meals prepared.

  • Contributes to a smooth, non-stop customer service operation providing high quality food services to ensure the needs of the customer are met.

  • Completes quality control monitors and documentation to ensure delivery of high quality food services and regulatory requirements are met.

  • Begins meal service promptly and according to schedule. Monitors preparation, production, and time of delivery of patient meals.

  • Resolves patient/customer complaints/concerns or refers as necessary to management.

  • Completes other duties as assigned to meet the goals and objectives of the department and organization.



  • High school diploma or GED required.

  • Ability to prepare reports, perform calculations and/or deal effectively with other people. Ability to read, write and perform math skills.

  • Completion of 250-hour dietary manager course or certified Dietary Manager desirable.

  • Two years experience in large-scale food service operation with progressive responsibility required.

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Requisition ID 2020-144238

Employment Type Part Time

Department Nutrition Services

Hours / Pay Period 70

Shift Varied

Standard Hours varied

Facility / Process Level : Name MercyOne Des Moines Medical Center


Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.