Vyaire Medical Field Service Technician II in Des Moines, Iowa
Field Service Technician II
At Vyaire, we help the world breathe easier. As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are a young company with a long history of revolutionary products. We devise extraordinary solutions that allow patients to lead ordinary lives. We believe the best way to create value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, building lasting relationships and making it a priority to listen. We are dedicated to anticipating what’s next and get it done. We thrive on contributing and making a difference.
To learn more, visit our website: www.vyaire.com
Watch our video: https://www.youtube.com/watch?v=ZDrQoMbMRrI&feature=youtu.be
About this role
Vyaire teams are dedicated to connecting clinicians and patients with the highest quality respiratory healthcare solutions in the market. At Vyaire, you will find a company that puts the customer at the center of all we do. Our culture is one that rewards performance and each interaction we have with a customer furthers our mission to be the global leader in respiratory care.
We are looking for a Tech II, Product Support/Repair to join our Customer Support team. In this role you will provide field services to all Vyaire respiratory customers in a timely manner, including, but not limited to, installations, training, in-servicing, repair, preventative maintenance, calibration and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers. Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.
Join our team as we as we drive innovation and work together on our mission to save and sustain lives around the world and become the world leader in respiratory care.
Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
Communicate promptly and effectively to customers to meet their onsite and other applicable needs.
Continuous training and self-development to learn Vyaire’s products and applications. Attend management approved seminars and training sessions as requested.
Maintain company assets (car, tools and inventories) securely and in working order.
Maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and medical device reporting.
Working knowledge of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
Regularly interact and build strong relationships with customers in all applicable and related business markets
Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
Work collaboratively with internal and external groups to achieve business results, integrating the different ideas of individuals.
Motivate and lead your team in a way that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
Essential Function Requirements:
Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical’s Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)
Travel: Up to 80% of the time
Driving: Valid driver’s license and clean driving history
Location: Refer to active requisition
Physical Demand: Must be able to lift a minimum of 35 lbs. without limitations or constraints
At least 2 years IT experience supporting both proprietary and standard applications with emphasis on hands on experience in Hospital EMR/Integration projects, standard applications, and advanced medical equipment.
Experience and/or working knowledge of respiratory diagnostics or ventilation equipment repair and installation
Proven experience driving significant improvements with a team and business.
Demonstrated consistent track record in exceeding operational targets.
Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth; able to make decision in medium complex situations
Proven ability to grow business through effective lead generation
Ability to work from home with minimal supervision
Must have a valid driver’s license and maintain a safe driving record.
Must be able to lift 35lbs without limitations or constraints.
Associate Degree desired
2+ years of Field Service work experience.
Home office with 80% daily travel and over 35% overnight travel to customer sites in the territory. Company vehicle provided.
Upon hire must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Des Moines, IA, Omaha, NE
We aspire to a “higher calling” , aligning ourselves with healthcare providers to improve the lives of those who are treated with our devices.
Across the Ventilation, Respiratory Diagnostics and Anesthesia Delivery & Patient Monitoring market segments, we represent the largest pure-play company of our kind, with an ambitious and innovative vision for growth. We hold each other mutually accountable for the quality and reliability of our products and work together toward setting a new market standard in these categories.
We are transforming the future of respiratory care; explore how you can be a part of it.
We are a unified “breathing company”, with a global team that is unrivaled in the respiratory care continuum. Each of our 5,000 people worldwide is critical to achieving our shared purpose of improving the lives of those who are treated with our devices. Our people are empowered to “do the right thing” every day and always put patients first. Our market presence, breadth of product and technical expertise enable us to impact the lives of patients around the world every day.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person’s race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
One of our unique strengths is the diversity of our community. We want to treat each teammate fairly and provide equal employment opportunities regardless of a person's race, color, religion, gender or gender identity, sexual orientation, age, marital status, national origin, veteran or disability status, or any other characteristic.
- Vyaire Medical Jobs