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CommonSpirit Health Customer Service Patient Accounts in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.

MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance

  • Flexible spending accounts

  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

  • Free Premium Membership to with preloaded credits for children and/or dependent adults

  • Employee Assistance Program (EAP) for you and your family

  • Paid Time Off (PTO)

  • Tuition Assistance for career growth and development

  • Matching 401(k) and 457(b) Retirement Programs

  • Wellness Program


Responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials Patient Account Representative (II)s are crucial to the success of the team. Ability to interpret different explanation of benefits and remittance advices from multiple payer. Contacting payers to resolve any discrepancies. Adhere to all cash posting processes, productivity expectations, and quality assurance standards.

  • Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.

  • Promotes the Spirit of Mercy by displaying an attitude and behaviors that are consistent with the Mercy Mission, Value and I Will Statements.

  • Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times.

  • Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner.

  • Maintains current on all mandatory employment requirements including but not limited to Orientation Attendance (new hires), CHI Mandatory Education Courses, CHI additional Education Courses, Health Review, TB Testing and Annual Flu Shot.

  • Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position.

  • Demonstrates the ability to understand and effectively utilize a highly complex billing system(s).

  • Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position.

  • Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position.

  • Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position.

  • Participates effectively as a team member.

  • Maintains competent job performance or better.

  • Maintains an organized work area that enhances the organizational/departmental image.

  • Reports any and all issues related to workflow backlog or identified process related concerns to Manager.

Patient Account Rep II – Cash Posting

  • Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s.

  • Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats

  • Adheres to all cash posting processes and protocols

  • Contacts payers to resolve issues necessary in order to reconcile and apply payments

  • Reconciles each batch to the check deposit amount

  • Initiates the refund/recoup process for all credit balances

  • Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary

  • Brings all variances to resolution within established timeframes

  • Maintains productivity standards defined by management.

  • Ability to research errors that resulted in unposted claim payments.

  • Coordinate activities for unidentified payments.

  • Maintains working knowledge of multiple payer websites

  • Maintains knowledge of all government and non-governmental industry regulation changes.


Minimum Qualifications

  • High school diploma or GED required.

  • One year experience in accounts receivable required, preferably in a healthcare related industry.

  • One year 10 key experience preferred.

  • One year experience in CPT, ICD-10, HICFA 1500 preferred.


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Requisition ID 2020-121537

Employment Type Full Time

Department Physicians Billing System

Hours / Pay Period 80

Shift Day

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Facility / Process Level : Name MercyOne


Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.