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CommonSpirit Health Customer Service Patient Account Rep in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.

MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance

  • Flexible spending accounts

  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

  • Free Premium Membership to with preloaded credits for children and/or dependent adults

  • Employee Assistance Program (EAP) for you and your family

  • Paid Time Off (PTO)

  • Tuition Assistance for career growth and development

  • Matching 401(k) and 457(b) Retirement Programs

  • Wellness Program


Patient Account Representatives II with MercyOne, have a variety of administrative skills and enjoy interacting with our customers! We are looking for dedicated local individuals to join our Physician Billing Office team! Some of your responsibilities include:

  • Assists walk-in patients

  • Handles patient complaints, de-escalates callers, provides appropriate solutions within time limits, and follows up to ensure resolution.

  • Identifies and assesses patients’ needs to achieve satisfaction.

  • Builds trust with patients using open and interactive communication.

  • Provides accurate, valid and complete information using the right methods and tools.

  • Meets personal and customer service team targets and call handling quotas.

  • Keeps records of patient interactions by noting accounts.

  • Follows communication procedures, guidelines and policies.

  • Experience with Financial Assistance, Probate Filing and/or working on deceased accounts


  • High school diploma or GED required.

  • Proficient in use of Microsoft Office, particularly Excel.


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CommonSpirit Health participates in E-verify.

Requisition ID 2021-171470

Employment Type Full Time

Department Administration

Hours / Pay Period 80

Shift Day

Standard Hours standard

Facility / Process Level : Name MercyOne


Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.