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CommonSpirit Health Clinic Manager II - Des Moines Plastic Surgery in DES MOINES, Iowa


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.



Ultimate responsibility for the opera­tion of a designated Mercy Clinic. Plans, organizes and directs all activities of the facility.


  • Monitors clinic specific compliance with MCI Policies implementing plans as needed

  • Promotes personal growth/development and understanding among staff members in specific areas.

  • Demonstrates knowledge and understanding of management /supervisory responsibilities as identified in the corporate compliance plan.

  • Promotes team concept among all staff in clinic. Ensures problems, possible solutions and final solutions are understood and accepted by assigned staff members.

  • Presents problems in a professional manner and helps coordinate solutions inter-departmentally. Creatively seeks solutions to existing problems as well as potential problems. Creatively implements solutions to problems.

  • Trains and monitors staff to ensure that protocols in specific areas comply with federal/state regulatory agencies as applicable.

  • Monitors and maintains licensure certification requirements for assigned staff are met.

  • Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered.

  • Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.

  • Assists with documentation auditsWorks with medical Director in regard to budget and operational guidelines within the clinic.

  • Prepares, monitors, and adjusts budget and staff

  • Develops, implements and monitors clinic objectives, policies, procedures, standards, and educational programs in conjunction with the mission and the philosophy of Mercy Clinics, Inc. and Mercy Medical Center-Des Moines.

  • Works collaboratively with Clinic Administration and other managers to develop or evaluate MCI policies

  • Works with Clinic Medical Staff and Medical Director to develop, evaluate, and monitor clinic specific protocols, objectives, and procedures.

  • Works with Clinic Administration and other managers to develop and implement best practices to address identified potential barriers or new opportunities.

  • Develops and maintains quality assurance programs, i.e. nursing, accounting

  • Proactively analyzes clinic operations to identify barriers or new opportunities

  • Directs the maintenance of physical environment and equipment.

  • Serves as liaison between physicians and Clinic Administration, promoting understanding and agreement in regard to future goals.

  • Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met.

  • Ensures the impact of constant change is positive in nature to employees, patients, and physicians

  • Responsible for personnel activities that include interviewing, hiring, evaluating, counseling and terminating. Responsible for directly evaluating and disciplining staff members.

  • Directs and/or manages employee human resource activities (i.e. Kronos, payroll, time and attendance, required education, employee changes, corporate compliance, LOA, FMLA, performance appraisals)

  • Directs clinic in complying with applicable laws and regulations relative to clinic operations (i.e. OSHA, CLIA, COLA, HIPAA, Stark, etc.).

  • Ensures that patient concerns are addressed and that appropriate and timely follow-up is performed.



  • Work requires a profes­sional level of knowledge in a health care.

  • Three years administrative/management experience in clinic or physician office setting required.

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

  • Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

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Requisition ID 2020-132428

Employment Type Full Time

Department Adult Clinic

Hours / Pay Period 80

Shift Day

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Facility / Process Level : Name MercyOne


Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.