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Hy-Vee Food Stores Central Fill Pharmacy Technician - Part Time in Des Moines, Iowa

Job Title: Pharmacy Technician

In accordance with state and federal regulation, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

Department and Team: Operations, Fulfillment Pharmacy

Job Relationships: Pharmacy Manager

Supervises: None

Primary Responsibilities:

Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal and Company policy.

Operates pharmacy systems and software in order to obtain patient and drug information, process prescriptions, and perform other necessary functions on the system in accordance with policies and regulations.

Reviews and researches invalid prescriptions to determine needed information.

Contacts provider or patient to obtain accurate information to continue processing the prescription.

Triages and resolves issues or concerns relating to invalid prescriptions, unable to take prescriptions, and issues to the appropriate team (i.e. PA, appeals, funding, COB, clinical).

Contacts insurance or payer to verify coverage of prescribed medication is within defined perimeters.

Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides and other approvals.

Enters patient, doctor, insurance and prescription information quickly and accurately into the computer system and processes the claims for adjudication to determine coverage issues.

Investigates patient insurance benefits and other supplemental payor information in order to minimize patient out of pocket expenses; advocates on the patients’ behalf to identify and assess reimbursement coverage options for those with insurance.

Process prescriptions from intake to order completion.

Maintains knowledge of Company loss prevention techniques.

Completes assignments and works on special projects as assigned.

Stays current with industry practices that relate to job responsibilities and integrates them.

Immediately reports prescription errors to the pharmacist on duty and adheres to Company policies and procedure.

Handles telephone calls that do not require personal attention of the pharmacist.

Processes manual claims for third party program prescription services, and performs other clerical duties as assigned by the Pharmacy Manager.

Builds rapport with coworkers, internal customers and other departments to promote the highest customer service and positive image of the company.

Follows drug manufacturer REMS program requirements for limited distribution drugs.

Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual.

Technician Responsibilities:

Responsibilities will include document routing of new referrals, refill prescriptions, new prescriptions on existing patients via portal, e-mails, fax, etc.

Assists with obtaining refills on expired prescriptions as needed.

Use workflow software to record incoming and outbound contact attempts to patients, doctors and insurance companies.

Records the receipt of prescriptions, chart notes, and insurance information.

Documents dates and times received and any applicable authorization or pharmacy referral information. Appropriately attaches documents to the electronic health record of the patient.

Works closely with Fulfillment Pharmacist to provide a team approach to assisting existing patients with their new or refill prescription needs.

Prints packing slip, customer receipt, and prescription label after review.

Perform duties such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, and supplies; processing claims for shortages/overages and damages in shipments, and returning outdated and overstocked merchandise.

Pulls medications, counts and fills prescriptions. Compounds non-sterile prescriptions accurately.

Corrects lot numbers in the computer system to reflect drug dispensed (as required), and logs lot numbers in perpetual inventory books for designated medications.

Maintains pharmacy temperature and humidity logs in the pharmacy area.

Assists with inventory counts as needed.

Assists customers with picking up medications.

Cleans counters, equipment, and performs trash removal duties as needed.

Utilizes pharmacy workflow software to electronically track prescriptions.

Monitors pharmacy for adequate stock of medications and supplies.

Professional Competencies:

Proficient with MS Excel, Word, and Outlook

Understanding of insurance verification and online prescription adjudication

Strong oral, written, and interpersonal skills


Demonstrated ability to meet tight deadlines

Ability to work with all levels of internal management and staff, as well as outside clients and vendors

Required Qualifications:

Working knowledge of the healthcare industry

HIPAA trained and /or the ability to work with and protect extremely confidential patient and employee information

Six months or less of similar or related work experience

Educational Requirements: High school diploma or equivalent

Licensure and Certification Requirements:

Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep certification active in states where certification is required.

Current unrestricted state registration.

Certification upon hire or within state specific guidelines.

Completes additional state registrations as requested.

Physical Requirements:

In an 8 hour day the employee may be asked to lift/carry 20lbs.

In an 8 hour day the employee may stand/walk approximately 7 hours.

In an 8 hour day the employee sits approximately 1 hour.

I understand that this pharmacy handles and prepares hazardous drugs. The USP 800 is intended to ensure that personnel of reproductive capability understand the risks of handling hazardous drugs. Accordingly, I acknowledge that exposure to hazardous drugs may cause acute and chronic effects. Failure to follow pharmacy policies and procedures may put me at greater risk of exposure to hazardous drugs.