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American Medical Response Care Coordinator I in Des Moines, IA in Des Moines, Iowa

POSITION SUMMARY:

The Coordinator is responsible for answering all incoming calls and communication from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor. The Coordinator will also be determining requirements and mode of transportation. Utilizes scheduling software to manage members who utilizes Lyft transportation resources. Troubleshoots and problem solves transportation issues with health plan membership and external personnel.

Essential Duties and Responsibilities:

  • Answer/handle incoming phone calls and other communication in a timely manner

  • Copying, typing, email communication and distribution of all documentation.

  • Interact with team members, other A2C department personnel, Lyft interactive team, health plan members, and Lyft drivers.

  • Learn and develop proficiency with A2C & LYFT Transportation computer applications.

  • Assist with managing recurring, short notice trips that are associated with Lyft eligible members

  • Adhere to all company policies and procedures

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned

Minimum Qualifications:

Education/Licensing/Certification:

  • High School Diploma or GED

Experience:

  • One year of previous inbound call center experience or dispatcher preferred

  • Experience in a high stress and high call volume center preferred

  • Prior dispatch/routing experience is preferred

Other i.e. knowledge and skills

  • Effective oral, written and interpersonal communication skills

  • Excellent organizational skills with attention to detail

  • Critical thinking/problem solving skills

  • Ability to manage and provide follow-up on projects/tasks, set priorities

  • Proficient in Microsoft applications (Word, Excel, and Outlook)

  • Ability to multi-task with minimal supervision

  • Ability to learn and understand various computer programs

  • Excellent customer service skills

  • Collaborative/Teamwork orientation

  • Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts

  • Knowledge of medical terminology and services preferred

  • Healthcare industry experience is preferred

  • Must type 30 wpm

  • Multilingual capabilities a plus

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled

Extended Job Title: Care Coordinator I in Des Moines, IA

Job ID: 2020-11021

Street: 525 SW 5th St Suite E

Post End Date: 10/5/2020

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