Work in Iowa Healthcare Jobs

Job Information

CIOX Health Talent Acquisition Area Health Information Specialist II in Des Moines, Iowa

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This position travels 75% or more of their time. This is an intermediate level position with at least 1 year related HIM experience. In addition to HIS I Foundation, HIS II is responsible for training HIS I staff and providing reports to manager and/or the facility.

Position Highlights

  • Full-Time: Monday-Friday 8:00 am 4:30 pm

  • Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan & Tuition Reimbursement

  • Location: This role will be performed at multiple medical facilities as needed in Des Moines, IA and the surrounding cities.

  • Tasks: Traveling to different sites processing Medical Records Requests for Patients, Answering Customer Calls, Updating medical records.

  • Required Experience: Must be open to Traveling to different locations, Understanding of HIPAA requirements for releasing medical records. Customer Service, Healthcare Information.

  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.

  • Maintain confidentiality and security with all privileged information.

  • Maintain working knowledge of Company and facility software.

  • Adhere to the Company's and Customer facilities Code of Conduct and policies.

  • Inform manager of work, site difficulties, and/or fluctuating volumes.

  • Assist with additional work duties or responsibilities as evident or required.

  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.

  • Responsible for managing patient health records.

  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.

  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.

  • Ensures medical records are assembled in standard order and are accurate and complete.

  • Creates digital images of paperwork to be stored in the electronic medical record.

  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.

  • Answering of inbound/outbound calls.

  • May assist with patient walk-ins.

  • May assist with administrative duties such as handling faxes, opening mail, and data entry.

  • May schedules pick-ups.

  • Assist with training associates in the HIS I position.

  • Generates reports for manager or facility as directed.

  • Must exceed level 1 productivity expectations as outlined at specific site.

  • Participates in project teams and committees to advance operational strategies and initiatives as needed.

  • Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.

  • Other duties as assigned.

High School Diploma or GED.

  • Must be 18 years of age or older.

  • Able to travel local/regionally 75% or more of the time.

  • Ability to commute between locations as needed.

  • Able to work overtime during peak seasons when required.

  • 1-year Health Information related experience

  • Meets and/or exceeds Company's Productivity Standards

  • Basic computer proficiency.

  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.

  • Professional verbal and written communication skills in the English language.

  • Detail and quality oriented as it relates to accurate and compliant information for medical records.

  • Strong data entry skills.

  • Must be able to work with minimum supervision responding to changing priorities and role needs.

  • Ability to organize and manage multiple tasks.

  • Able to respond to requests in a fast-paced environment.


  • Previous production/metric-based work experience.

  • In-person customer service experience.

  • Ability to build relationships with on-site clients and customers.

  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working conditions & physical demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel 75% of their time to multiple sites based on the needs of the region.

Requisition ID: 2021-17213

External Company Name: CIOX Health

External Company URL: