Genesis Health System Office Receptionist in Davenport, Iowa
Position Title: Office Receptionist
Department: GHS OCC Health-Davenport
Purpose: Greets, instructs, directs, and schedules patients. Serves as liaison between patient and medical support staff. Also responsible for posting cash payments daily to the proper patient accounts and preparing deposit slips for the bank. The individual must analyze demographic information, coding, and charge information and when necessary make appropriate changes prior to payer submission. Maintain information on patient charts and updating charts in a timely manner.
Report To: Supervisor, Accounts Receivable
Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.
Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Third Party Payors/Insurance Companies
Education: High school graduation or equivalent
Field Of Study:
Special Training: Computer experience, ICD and CPT Coding
Training Preferred: 9-Key adding machine, mathematical aptitude, general accounting practices
Experience: More than 1 year experience required.
Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
Working Conditions: There is very limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The amount of time the employee may experience these minor adverse conditions would be limited to 10% or less of the work day.
Possible Exposure to Blood Borne Pathogens: Yes