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The MENTOR Network Intake Coordinator in Davenport, Iowa

REM Iowa, a partner of The MENTOR Network, provides services for adults with intellectual and developmental disabilities and other complex challenges.

Intake Coordinator Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your commitment to a team-based workplace that puts people first. Job Duties:

  • Manage and accept referrals.

  • Initiate appropriate communication with clinical and operations teams based on the needs of referred individuals to facilitate appropriate placement and/or services.

  • Administer the referral process; work with the clinical and operations teams to facilitate individual placement and obtain appropriate services for individuals.

  • Collect, verify, record, and process intake demographics, insurance/payment, and referral information.

  • Create files for new individuals and ensure intake paperwork has been completed/requested.

  • Input data and complete all placement paperwork, identifying problems and resolving issues that would prevent successful documentation/entry.

  • Secure funding information and verify funding/insurance coverage arrangements.

  • Complete all reporting requirements consistent with corporate and regulatory standards.

  • Apply knowledge and understanding of programs, policies, procedures, and information to serve as a resource and assist others in resolving administrative issues within scope of authority.

  • Assist with emergency coverage and crisis intervention support as needed.


  • Bachelor's Degree in Human Services or related field.

  • Two years of experience preferred.

  • An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Self-motivated and detail-oriented with ability to multi-task.

  • Excellent communication and organizational skills.

  • Commitment to the company’s mission and values.

    Why Join Us?

  • Full compensation/benefits package for employees working 30+ hours/week.

  • 401(k) with company match.

  • Paid time off and holiday pay.

  • Complex work adding value to the organization’s mission alongside a great team of co-workers.

    Enjoy job security with nationwide career development and advancement. We have meaningful work for you – come join our team – Apply Today!

    The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services. At The MENTOR Network, our core values—Integrity, Respect, Inclusion & Growth—and the behaviors that define them, guide how we interact with each other and how we approach our work. As an organization of people serving people in nearly 40 states , you’ll have opportunities from coast to coast.

    Equal Opportunity Employer, including disability/vets

The Mentor Network is pleased to be an equal employment employer Women/Minorities/Veterans/Individuals with Disabilities