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Genesis Health System Department Secretary - Patient Experience in Davenport, Iowa

Position Title: Department Secretary

Department: Patient Experience

Purpose: Provides secretarial support to the Patient Experience department. Key responsibilities include: answering the telephone and triaging calls to department staff; documenting calls in database, assisting with coordination of department meetings, events, and trainings; managing the Service Champion program; managing the Patient Family Advisory Council; maintaining department reports and files.

Report To: Experience Officer

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.

Key Relationship: Co-workers/Health System Employees, Patients, Families, and Significant Others, General Public/Visitors/Volunteers, Outside Agencies/Other Health Care Providers, Vendors/Clients


Education: High school graduation or equivalent

Field Of Study:

Special Training:

Training Preferred:


Experience: More than 1 year experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: None