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Genesis Health System Clinical Office Secretary in Davenport, Iowa

Position Title: Clinical Office Secretary

Department: Center for Weight Management

Purpose: Within the Center for Weight Management's multidisciplinary setting, the Clinical Office Secretary provides reception, clerical, and patient care activities with the following key accountabilities: patient registration, scheduling appointments, appointment reminder calls, guest reception, phone triage, and coordination and preparation of medical records. Provides customer information assistance related to billing, insurance and registration. Performs tasks that support and coordinate the orderly flow of information within the department and for customers.

Report To: Supervisor

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Patients, Families, and Significant Others


Education: High school graduation or equivalent

Field Of Study:

Special Training: Keyboarding and computer experience

Training Preferred: Basic Life Support; Medical Terminology; Secretarial work in a medical setting


Experience: No experience required.

Interpersonal Skills: Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.

Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day.

Possible Exposure to Blood Borne Pathogens: Yes