Nebraska Methodist Health System Laboratory Assistant in Council Bluffs, Iowa
Purpose of Job
To assist Technologists within the laboratory. Laboratory Assistant(s) receive specimens, enter specimen data to the computer system, prepare samples for further laboratory analysis, and transport specimen to other department of the laboratory. Perform specimen accessioning, splitting and sorting, labeling and storage of specimens received into the laboratory. Perform data entry to assign a specific computer generated identification number with accuracy and in a timely manner. Must be able to communicate with hospital and clinic staff regarding specimen requirements, ordering, and miscellaneous requests. Handle inbound customer contacts received by phone, electronically, in writing and in person. Follow-up with customers on issues that cannot be resolved immediately. Must be able to multi-task and work in a high-paced environment as part of a team. Conducts diagnostic laboratory tests that are important in detecting, analyzing, and treating a wide variety of diseases and medical conditions.
High School Diploma or General Educational Development (G.E.D) required.
2 years of college science courses preferred.
3 – 6 months experience or training as a phlebotomist or specimen processor in a clinical/anatomical laboratory or physician office preferred
Acceptance into an approved Medical Laboratory Science (MLS) program.
Able to organize and prioritize work.
Skilled in operating a computer, including a computer mouse and keyboard.
Able to read, write, and comprehend various written reports and documents.
Able to keep patient information confidential.
Able to work as a team.
Able to follow written and verbal instructions.
Knowledge of basic specimen collection, handling and storage activities.
Must exhibit good customer service skills.
Able to handle stressful situations in a calm and professional manner.
Excellent interpersonal and communication skills.
Medium Work - Exerting up to 50 pounds of force.
Not necessary for the position (0%):
Occasionally Performed (1%-33%):
Frequently Performed (34%-66%):
Constantly Performed (67%-100%):
Chemical agents (Toxic, Corrosive, Flammable, Latex)
Explosives (pressurized gas)
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
Mechanical moving parts/vibrations
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
Essential Job Functions
Essential Functions I
Process (i.e. centrifuge, aliquot, distribute, store) patient specimens appropriately and in a safe manner to ensure accurate and timely test results by following section policies and procedures.
Maintains compliance with established processes: Turn-around time expectations, etc., while collecting or handling specimens, orders and results.
Accurately enter patient information (i.e. demographics, test orders, test results) in the computer to ensure timely reports to caregivers.
Accurately perform and evaluate appropriateness on patient specimens.
Prioritize and organize work to facilitate the timely and accurate completion of multiple tasks simultaneously by assessing the urgency of the tasks and the time required to complete them.
Achieves section/organization quality goals.
Compliant per Personal Protective Equipment (PPE) guidelines 100% of the time.
Identify problems and initiate immediate follow-up as necessary with the Supervisor, Laboratory Director, or Medical Director(s) to ensure accurate, timely laboratory services by using critical thinking skills and decisive judgment.
Accommodates patient and laboratory needs by professionally responding to requests for flexibility in duties, schedules, and staffing.
Routine maintenance is completed and documented 100% of the time.
Maintain section materials, supplies, and equipment by following section policies.
Process send-out specimens to provide accurate transfer of information and maintain optimal specimen integrity.
Accurately perform, evaluate appropriateness and report tests/analyses requested on patient specimens (as allowed by CLIA/CMS standards).
Quality control is completed and documented 100% of the time (as allowed by CLIA/CMS standards).
Calibration is completed and documented 100% of the time (as allowed by CLIA/CMS standards).
Proficiency testing is completed as assigned and submitted by the deadline.
Document orientation, training, and education to ensure employee competence, provide excellent services, and meet accreditation requirements by effective verbal or written communication.
Organizational and department competencies are completed 100% of the time.
Evidence that new procedures and major procedure revisions are read and understood.
Assists in training new and existing staff including the review and completion of orientation checklists and skill/training checklists.
Communication efficiently by answering telephones, taking messages, calling clients for test clarification, and forwarding information or calls to appropriate staff.
Appropriate communication skill as directly observed by Supervisor.
Phone calls are acted upon promptly and handled in a professional manner per the customer service protocol as directly observed.
Employee brings issues of concern directly to the appropriate Supervisor or designee's attention as directly observed
Essential Functions II
Participates in mandatory in-services and/or CE programs as mandated by policies and procedures/external agencies and as directed by management.
Follows and understands the mission, vision, core values, Employee Standards of Compassionate Care/AIDET and company policies/procedures.
Other duties as assigned.