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Methodist Jennie Edmundson Hospital Healthcare Secretary/Technician in Council Bluffs, Iowa

This is a casual position with no set hours throughout the week. Shift will be 7a-7p. This position is covering for PTO hours and those on leave from the department.Purpose of JobTo effectively provide clerical support to the Imaging Department and safely transport patients throughout the hospital.iJob RequirementsEducationHigh school diploma, General Educational Development (GED), or equivalent required.Completion of Medical Terminology preferred.Experience6-12 months previous customer services experience preferred.Previous patient care contact preferred.License/CertificationsCurrent American Heart Association Basic Life Support (BLS) Certification requiredSkills/Knowledge/AbilitiesSkilled in critical thinking, problem solving, and sound judgment.Strong verbal communication skills for positive interaction with staff and customers required.Customer service skills necessary to provide service excellence through verbal and written communication.Ability to operate a computer keyboard,, mouse, and navigate standard office applications (Microsoft Word, Excel, Outlook).Knowledge of medical terminology.Ability to provide quality customer service.Ability to operate general office equipment including multi-line phone system and proper phone etiquette.Ability to transport/escort patients and guests/family members safelyito appropriate locations.Ability to multi-task and work independently with interruptions.Physical RequirementsWeight DemandsMedium Work - Exerting up to 50 pounds of force.Physical ActivityNot neccessary for the position (0%):ClimbingCrawlingKneelingOccasionally Performed (1%-33%):BalancingCrouchingDistinguish colorsSittingStooping/bendingTwistingFrequently Performed (34%-66%):CarryingFingering/TouchingGraspingKeyboarding/typingLiftingPulling/PushingReachingRepetitive MotionsSpeaking/talkingStandingWalkingConstantly Performed (67%-100%):HearingSeeing/VisualiEssential Job FunctionsEssential Functions IPromotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.Greets, smiles, and makes eye contact.Introduces self by name.Volunteers to help co-workers and other employees.Addresses patients and others by surname.Responds quickly to patients and/or other peoples' needs.Demonstrates good communication style and interpersonal communication skills with patients/families.Complaints resulting from patients shall not exceed 3 per year.Acts as receptionist for the department. Handles incoming and outgoing information in a person and by telephone.Always demonstrates proper office communication etiquette.Takes reports from other departments without error.Reports vital information to the appropriate staff immediately.Obtains information for physicians and provides prompt response and follow-up.Notifies the technologist in the performing area that their outpatient has arrived and checks in scheduled appointments.Assists with maintenance and orderliness in the patient care areas.Keeps the transport equipment clean, neat and orderly.File drawers are labeled, orderly, and stocked.Completes other cleaning tasks as assigned, empties trash confidential bins.Maintains cleanliness for computers and countertops.Checks and fills printers with paper.Transports patients to and from clinical, ancillary, and support areas. Transfers patients to and from beds, wheelchairs, or stretchers.Follows established departmental policies and procedures, Standard Safety Precautions and uses exceptional customer service to ensure delivery of services within an established time frame.Verifies that the patient identification bracelet is correct and/or seeks assistance to obtain the correct bracelet.Communicates with appropriate personnel regarding transportation ofipatients when the patient is leaving or returningi to the unit or procedure area to ensure the safe transition of care for the patient.Assists with meeting patient care needs.Completes inventory of supplies and materials.Checks supply inventory

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