UnityPoint Health Food Service Aide-Patient Services in Cedar Rapids, Iowa
Description of Position:
Provide a “snapshot” or the principal purpose or focus of the position, consisting of no more than three to five sentences. This summary should provide enough information to differentiate the major function and activities of the position from those of other positions.
The Food Service Assistant is responsible for the provision of timely, safe, and accurate meal service and clean up. The FSA promotes quality care and customer satisfaction by actively supporting the hospital mission in completing tasks. The FSA completes all job responsibilities in accordance with established procedures of the department and hospital including safety and sanitation guidelines.
Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
· Is aware of hospital and department compliance requirements
· Practices safe food handling procedures, including cleaning, handling, storage, and sanitation
· Provides excellent customer service which may include assisting patients with tray set up and customers in café or catering, completes service recovery when necessary
· Follows all portion control guidelines to maintain high food quality and customer-focused service
· Follows department policies on cash handling procedures
· Promotes safe working environment
· Uses effective communication and works as a team with all areas of the department
· Performs other duties as assigned
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
· Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
· Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
· Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
· Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
-Must be at least 16 years of age
-High School degree, preferred
-Writes, reads, comprehends and speaks fluent English
-Valid driver’s license
-knowledge of safe food-handling is desirable
-must be able to access intranet for email and hospital communications
Requisition ID: 2021-90198
Street: 1026 A Ave NE
Name: 1010 UnityPoint Health CR St Lukes Hospital
Name: Cafeteria/Dining Service
FTE (Numeric Only; Ex. 0.01): 0.3
FLSA Status: Non-Exempt
Scheduled Hours/Shift: Nights and Weekends: Hours vary but typically 4-8pm
External Company URL: http://www.unitypoint.org