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Job Information

UnityPoint Health Patient Service Representative Occupational Hlth-Cedar Falls in Cedar Falls, Iowa

The patient service rep greets patients and visitors and provides courteous caring and professional assistance to all individuals contacting the clinic. They answer questions and provide non-medical information and/or directs to the appropriate person or department. The patient service rep verifies reason for visit, records arrival time of patient in Occupational Health EMR, receives appropriate personal, medical and financial information from the patient or his/her representative. The PSR is involved in flow of information throughout the clinic and assists staff members as requested. The PSR must be familiar with OSHA and other employment-related regulations. Other duties include filing of medical records, telephone triage and other duties as directed by supervisor.

Open clinic by unlocking all doors, unrolling phones, verify cash drawer and any other procedures specified for opening clinic.

FOCUS Values

High School diploma

Prior secretarial/clerical experience desired 1-2 years

Valid driver’s license when driving any vehicle for work-related reasons.

Proficient in EMR system, EPIC and other software programs as implemented

Proficient in Word documents

Proficient in multiple-line telephone systems

Use of usual and customary equipment used to perform essential functions of the position.


Medical Terminology

Requisition ID: 2020-80237

Street: 7024 Nordic Dr

Name: 2520 UnityPoint Health Allen Hospital

Posting Minimum: USD $13.17/Hr.

Name: Occ-Health-Cedar Falls

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday - Friday, 1st shift

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