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Robert Half International Medical Account Services in Cedar Falls, Iowa


OfficeTeam is partnering with a growing company in the Cedar Falls area to hire Medical Account Service Specialists to their team. The first few weeks on the job will be spent as a Medical Account Services in-training, learning the business objectives, software systems used and job specific goals. Upon completion of training for the Medical Account Services role an individual will be trained to perform the tasks of the designated role. The role may include one or more of the following key responsibilities:

  • Perform duties successfully in a call center environment; answer calls and making calls in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means. At minimum 75% of this role will included communication via phone.

  • Contacts payer sources to verify or obtain eligibility, benefits, and/or authorization for items or services requested

  • Coordinates the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered

  • Obtains and sends appropriate clinical documentation to payer sources by fax or electronic means to assist them in determining the medical necessity of medical equipment and other healthcare services

  • Communicates with supervisor, other PCC’s, and external parties to keep them informed of order status, including outlying situations that could affect the referral

  • Collects and enters accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in billing or services

  • Answers questions from patients, providers, Company staff, and payer sources

  • Ensures patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure Company quality standards are being met

  • Identifies and resolves service issues and complaints

  • Intake of new orders as needed during busy times, even if not the primary job responsibility of the PCC

  • Reviews orders to ensure they are setup with accurate coding, quantity, and pricing

  • Follows strict confidentiality and HIPAA privacy and security guidelines

  • Performs other duties as assigned

If this is an opportunity that you are interested in applying for or learning more information about - please CALL Abbey Koerperich at 319-366-7942 for immediate consideration!



  • High comfort level in phone communication as this role primarily operates in a call center environment

  • Customer service focused

  • High degree of integrity and trust

  • Ability to multitask and prioritize

  • Possesses strong time management and organization skills

  • Detailed oriented

  • Works well under pressure and is punctual

  • Flexible with the ability to routinely adapt to change

  • Team player with excellent communication skills

  • Preferred: Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare NCD’s and LCD’s


  • High School diploma or GED

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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