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Genesis Health System Coord, Patient Services in Bettendorf, Iowa

Position Title: Coord, Patient Services

Department: Intake/Admitting - Davenport

Purpose: Responsible for obtaining and documenting patients' demographics, insurance coverage, precertification requirements and confirming the attending physician. Schedules visits for all disciplines, both Home Health and Hospice; this includes visits for homemakers and grant funded programs as needed. Communicates with patients, facilities, and clinicians to assist in ensuring timely admission to agency, coordinated care and care giver continuity. Communicates frequently with supervisors regarding the status of patients and clinicians on their team. Assists supervisors with day to day management of office and staff activities. Maintains knowledge of Medicare home health and hospice regulations. Maintain knowledge of all services provided by Genesis VNA. Provide assistance to callers utilizing expert telephone skills with a high level of professionalism. All other duties as assigned.

Report To: Manager, Business Operations

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Outside Agencies/Other Health Care Providers, Patients, Families, and Significant Others, Physicians/Medical Office Staff, Third Party Payors/Insurance Companies, Vendors/Clients


Education: 2 year college program or equivalent experience

Field Of Study: Business, Finance, Healthcare, Coding, Billing, or related field.

Special Training: Insurance verification, customer service, registration, word processing and other Window-based computer applications.

Training Preferred:


Experience: More than 1 year experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: None