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UnityPoint Health Laboratory Support Technician Lead-Lab Administration-Ankeny in Ankeny, Iowa

The Laboratory Support Technician (LST) Team Leader coordinates the pre-analytical and post analytical phases of laboratory specimens for testing which includes collection, registration, ordering, processing, delivery, and reporting of laboratory specimens. In addition the LST Team Leader evaluates specimen acceptability and responds to requests for information from customers. This position serves in the Laboratory's main communication and customer relations center. This position contributes directly to patient care by coordinating the team for accurately and timely processing specimens and dispersing information both in and outside the Laboratory.

  • Registers, orders and accessions specimens utilizing the laboratory and hospital information systems by entering and/or verifying patient information. Matches requested tests to Laboratory-offered tests. Follows all UnityPoint Health – Des Moines policies regarding Medicare and Coding compliance. Prioritizes specimens and relays special requests, and all additional information

  • Knowledge and understanding of Answering System, phone system, Symposium system and Onbase Scanning System. Exercise good judgment in prioritizing and expediting calls, contacting appropriate person when necessary, by all available means until message is delivered or cancelled. Exercising good problem solving and conflict resolution skills. Notify management/charge and record all problems or complaints

  • Assesses specimen acceptability for specimen type, volume, time past collection, duplication, and appropriate collection guidelines; and appropriately cancels accessions due to misordering, unacceptable specimens, uncollected work, or by request of other healthcare employees when following up on problems

  • Provides information concerning specimen collection, patient results, interface ordering, normal values, Laboratory operation, and phlebotomy; and monitors interface orders to ensure specimen collection.

  • Instructs, trains, and evaluates students and new employees

  • Leads the team in managing resources to meet established goals and objectives including staffing, supplies, and workload


Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school graduate or equivalent.

Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is highly preferred. Coursework in biology and/or chemistry is considered.


Two (2) years of laboratory experience and/or team leadership.




Must be able to read, write, and speak fluent English.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2021-87797

Street: 3001 SE Convenience Blvd

Name: 3020 UnityPoint Health Des Moines

Name: Reference Lab Admin- Meth

FLSA Status: Non-Exempt

Scheduled Hours/Shift: M-F 1:30p-10:00p, No Holidays or Weekends

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