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UnityPoint Health Financial Advocate-Occupational Health-Lakeview Occ Med in Ankeny, Iowa

As the first point of contact to the clinic, employ customer service skills to build a positive relationship with patients and clients served. Demonstrate ability to effectively manage multi-tasked details by registering and discharging patients from clinic visits, scheduling all appointments, answering multi-line phones, scanning chart information into EMR, selecting patient orders and associated charges per client/insurance protocol, processing paperwork for orders/referrals, maintaining medical records, providing insurance claim verification information and initiating billing procedures for all patient visits.

  • Create a welcoming environment for patients and clients served.

  • Effectively manage positive relationship-building skills with referral sources and all members of the team.

  • Prioritizes, manages and completes multiple tasks within assigned time period.

  • Consistently exhibits critical thinking skills, proactively anticipating and responding to situations and self-direction in all duties.

  • Manages accurate schedule and coordinates appointments daily.

  • Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served.

  • Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served.

  • Verifies insurance coverage with claims reps, case managers and employers.

  • Maintains medical record; provides required documentation to payor to assure payment.

  • Accurately completes chart for billing using appropriate IT systems and software.

  • Exhibits an understanding of third party payor processes.

  • Uses resources to improve productivity or delegate appropriately.

  • Works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork.

  • Uses technology to complete processes in an accurate and timely manner as assigned.

  • Manages resources effectively to meet the needs of patients/clients served while eliminating waste.

  • Evaluates and adjusts par levels to decrease over stock.

  • Practice reflects knowledge of HIPAA, DOT, OSHA and other federal/state regulatory agencies guiding healthcare.

  • This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the UPH-DM Hospital Emergency Incident Command System. Situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained.

  • Performs functions other than described due to extenuating circumstances.

Minimum Requirements

Preferred or Specialized


· Ability to read, write, and speak fluent English, and be easily comprehended by others.

· High School graduate or GED equivalent.


· Completion of medical terminology course preferred. Other related education a plus.


· Must have working knowledge of Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned.


· Two years registration, billing, financial counselor, or other health care related experience preferred.


Valid driver’s license when driving any vehicle for work-related reasons.


· Able to type accurately and perform low level mathematical computations.

· Outgoing, friendly personality.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2020-81912

Street: 1810 SW White Birch Cir

Name: 3020 UnityPoint Health Des Moines

Name: Occupational Health- Meth

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Days; Mon.-Fri. 8-5pm; approx 40 hrs/wk

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