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CommonSpirit Health Patient Account Rep (Temporary) - Physician Billing Office in ADEL, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.



Adhere to corporate policies and procedures as dictated by the specific job. Ability to interpret different explanation of benefits and correspondence from multiple payers. Adhere to all productivity expectations and quality assurance standards. Provide excellent customer service consistent with Mercy’s philosophy and guidelines.


Cash Reconciliation Rep:

  • Adheres to all cash handling and credit card processes and protocols

  • Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis

  • Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe

  • Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required

  • Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issues

Scanner/Paper Claims Processing:

  • Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques

  • Assists others in locating scanned documents involving complex searches

  • Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary.

  • Files all scanned documentation and prepares documents for off-site storage



  • High school diploma or GED required.

  • Proficient in use of Microsoft Office, particularly Excel.

  • One year experience in accounts receivable, banking, or office setting preferred.

  • One year 10 key experience preferred.

  • Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.

  • Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position.

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Requisition ID 2020-112331

Employment Type Full Time

Department Physicians Billing System

Hours / Pay Period 80


Shift Day

Standard Hours Days

Work Schedule 8 Hour

Location IA-ADEL

Equal Opportunity CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.